Copart - West Palm Beach

Review: I was forced to deal with absolute lawlessness and a violation of my consumer rights when purchasing a car at this auction. Let's start with the fact that I had previously inspected the car, ensuring that it met my expectations and requirements. However, as soon as the payment was made and I expected to receive my car, a real nightmare began. The auction staff responsible for the transportation and delivery of vehicles completely ignored the principles of honesty and responsibility. Instead of carefully loading my car onto the transport vehicle, it was damaged. This was a clear case of unreliability and indifference to customer interests. And what is most frustrating, the auction refuses to compensate me for any losses or even acknowledge their fault in this incident. This is a blatant violation of my consumer rights because they are obligated to provide the item in the condition described and protect it during transportation. Furthermore, the auction's internal rules seemingly do not protect the interests of customers and only serve their own purposes. This experience was not only financially burdensome but also morally disappointing. I hope that this complaint will lead the auction to comply with the law and respect the rights of its customers; otherwise, they may face serious legal consequences for violating consumer rights. I attach a photo as evidence.

These people are horrible, dishonest, thieves! They came and stole my vehicle without my permission after I changed my mind and told them I no longer wanted to sell it to them. They sent a truck early in the morning and took my car away while I was sleeping with all my personal belongings still in it and then refused to give it back to me. After multiple phone call attempts I was hung up on almost every time Copart support transferred my calls to this office which they blamed on “flooding”. The only time I did get through to someone there they told me if I wanted the vehicle back that I fully owned and they had absolutely no right to take, I had to pay them $800. I was furious. They only returned my car to me after I went to their office in person and told them that I had contacted the police, which I did at that point. Then they decided to cooperate and gave me my car back. These people are completely dishonest and corrupt! Just read all the other horrible reviews. I’m telling you, NEVER DO ANY BUSINESS WITH THEM!!!!!!

I bought 2 cars from this location. One about 7-8 years ago. It was a 2007 BMW 328i. The car was front ended, and they did not remove the radiator and condenser but removed the front bumper, radiator support and headlights. From the photos you would never think that the accident affected the engine. But the photos were very very misleading. The engine had an undercarriage damage, the engine was smash on the bottom and it was done, you could see the timing chain was broken. They should have removed the radiator and condenser to show the damage, but they left them on purpose there to hide the real damage. The listing stated: "Run and Drive" what a joke. There is no way a car can run with a broken timing chain. I received it and told them that the vehicle does not start, and there is no way it did start at the auction, they told me: Sold As-Is and hung up. Very very rude service. After that, I stopped buying. About a month ago, I bought a vehicle for my friend from the same West Palm Beach Copart location, a 2004 BMW 325i with a very light damage, and again, was I wrong. The photos were misleading. Whoever took the photos did a great job to hide the real damage. The car ran over something and that something hit the car so hard, that the radiator and condenser pushed the ac compressor and broke it, when the compressor broke, it also broke the bracket attaching the compressor to the block, so the block now has a damage that cannot be repaired. Now, I need to buy a new engine. The side damage that you see in the photo is the only photo was taken, they should've taken a close up photo of the damage, but they didn't. When I received the vehicle, I was very disappointed. Mike called me a week after my purchase and asked me about my buying experience, I told him everything and he refused to help. Oh, the side airbag was also blown, (PASSENGER SIDE CURTAIN AIRBAG FROM THE FRONT RIGHT IMPACT) and in the photos you could NOT see that it was blown, because once again whoever took the photos is doing his/her best to benefit the insurance companies and copart. I would avoid this location. EDIT on January 3rd, 2018. Here are some better photos of the undisclosed damage. If they would have taken close up shots like I did, I would never have purchased this vehicle.

Was waiting for a month for my refund and didn’t receive anything. So when I called them, they told me that someone forgot to process it. Meanwhile, the person that I spoke to, that day, downgraded my account and said that everything is settle. Also, they told me that you have to wait for it for another month BUT, if you want your money back faster, you have to pay an extra fee to receive it within 5-7 business days. Freaking unprofessional people that conduct monkey business! Never again

Honestly the rudest business you could have ever deal with, they are perfectly fine falsely advertising cars and sell them to you. My car was a clean title car with complete rusted frame that would have killed me if I was to drive it had my mechanic not be working on it to fix a $550 alternator repair that I was very mad about but just dealt with it but after what they did by clearly trying to cover it up with spray paint!!! Like this is against even multiple statuses of Florida law that I don’t wanna have to take them to court because it’s for such an inexpensive car hoping they will make it right so everyone can end this headache that so easily could have costed me my life and they have no care it’s very sad…

I’ve bought a few cars here and never had issues, but recently when I try to go and view a car they make up excuses and say I can’t because I’m not a dealer… literally no one is ever viewing cars at this location… anytime I come here I’m the only person viewing a car… I always get let in because I show Proof I was let in before but they try to make up rules and not let you in but you just need to not agree with them and tell them you can go in with your basic membership and they end up letting you in. Very lazy and slow seems like no one cares or wants to be there which is sad some people are spending 10-100k buying cars and the staff are careless…. Definitely had issues with cars here I bought a car that “ran and drove” but didn’t. I’d be cautious with the cars you buy from here…. Other than that the main issues I’ve had with this location is staff feel entitled to make up rules to not let you see cars but it’s illegal. Paying for a copart basic membership gives you the option to always view a car at any location.